The role of Total Quality Management in the enhancement of knowledge sharing behavior
الكلمات المفتاحية:
المؤسسة الصغيرة والمتوسطة، الاقتصاد الجزائري، الكفاءة، التنمية الاقتصادية، knowledge sharing behavior، knowledge donating، knowledge collecting، TQM factorsالملخص
This study sets out to examine the influence of factors related to TQM (Senior Management commitment, Customer Orientation and training programs) and their roles in the development of knowledge sharing behavior which is represented by knowledge donating and collecting. Based on a survey of 102 employees from SAA insurance company in Algeria, this study applies regression analysis and correlation to test the hypotheses. The results show that only Senior Management commitment and training programs influence positively knowledge sharing behavior and then contribute to its enhancement.المراجع
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